"Jon Billmeyer, Manager, provided excellent service at a very reasonable price for our 2003 Honda Civic Hybrid. Our trusty old Honda with 199,000 miles needed a new catalytic convertor that connects directly to the manifold. This was required to pass the Illinois Emissions test. (Little did we know that there are two catalytic convertors on this Honda Hybrid and the clean-up or second convertor is further down the exhaust pipe and Jon replaced that one two years ago after it was stolen.) Jon was able to look at our car within about 10 minutes after I arrived without an appointment which was the first indication of his dedication to the customer. He had to order the part since the car is 20 years old. After 4 days, Jon called to let me know he had the part, so we made an appointment and it took him only two hours to install it. In checking with a friend who works at another auto repair place I was told the parts and labor were a very good price, considering how rusted the underside of a 20 year old car must be. We had to drive it for a few days to reset the emissions codes. After 5 days I took it back without an appointment and within 10 minutes, Jon took his tester and I was told there were a few codes and that had not yet reset and we needed a few more days of driving and he will test it again. No extra cost for Jon to test it until he knows we will pass the emissions test. We hope to keep this trusty and somewhat rusty old Honda for another 100,000 miles and I know if we need service we will return to Jon at Cress Creek Automotive. As an aside, I know Tesla owners would never read reviews on a site about gasoline cars, but I have a friend who needed a new bumper for his Tesla. It took Tesla one month to get the part, and then they kept his car for a week to make the repair. I know there are other Tesla owners who have complained about the cost and the time involved with Tesla shops in getting repairs on their cars."